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Opscode maintains the cookbooks we share on the Opscode Community Cookbooks Site in the same manner as our other Open Source projects.
Opscode Hosted Chef and Opscode Private Chef customers can also open support requests through our support site or by emailing support@opscode.com. Directed support for cookbooks rarely rises to a high severity level based in the Service Level Agreement for escalated response, as cookbook issues can be usually be resolved by modifying the local copy as a workaround. We fully support our cookbooks, and commit to doing so - endeavoring to respond to all Hosted Chef customer questions ahead of our service level commitments. What cookbooks are supported?
All cookbooks that Opscode released under the "opscode" user on the Opscode Community site are supported.(The number of cookbooks on the screenshot may differ from the actual number) Cookbook source code repositories are available under the Opscode Cookbooks GitHub Organization. We will provide our best effort in response to any questions that arise in use of non-Opscode contributed cookbooks, but Opscode does not test or directly support cookbooks that other members of the community share on the Opscode Community site. Issues with non-Opscode provided and supported cookbooks would need to be addressed with the provider, or directly by the user through modifying the cookbook for their specific environment. How do I get cookbook support?If the interaction in Open Source Support Resources results in a bug determination, all users may open tickets in the Open Source Bug Ticket Tracking System. To do so, use the COOK project, specify the cookbook name as the component, and include as much information about your environment as you can. Opscode Hosted Chef and Opscode Private Chef customers may open a directed support ticket at support site or by emailing support@opscode.com to request support for a cookbook. Such tickets are typically classified as Severity 3 or 4, and will receive a response from Opscode consistent with that classification. Questions or issues submitted through Support may result in a bug ticket being opened in the Open Source Bug Ticket Tracking System, depending upon the particular. Whether the ticket is opened through Support or through the Open Source Bug Ticket System, please provide as much detail about the cookbook as possible.
The more information provided, the more likely we can respond with a proper solution in a timely manner. Often, we can provide a workaround that can be implemented immediately. What distributions and releases do we support?Declaring specific distribution support across the board is difficult. Every platform has differing opinions and implementations of the software our cookbooks install and configure. Any cookbook that Opscode releases will indicate the platforms it supports. For supported platforms: Opscode personnel have converged a node of that platform by following the instructions in the cookbook's documentation, and validated the functionality provided by the cookbook is implemented. Cookbooks are documented with a README file in the root of the cookbook, which is distributed in the downloadable archive file. For example: We focus cookbook supportability on the following platforms and versions
As time progresses, older versions of distributions may be removed from support in the cookbook without warning. Platform versions not explicitly stated above may (or may not) function as expected Opscode has simply not tested and validated functionality on all possible platforms beyond those listed above. The Opscode cookbooks may require modifications for full functionality on alternate platforms, and on those platforms we cannot guarantee any particular functionality or clean exit. Also, some cookbooks may not be relevant for a particular platform. (For example, you can add "recipe[iis]" to an Ubuntu node, and it will fail to converge.) It is up to the customer to understand the purpose of the cookbooks they're adding to their nodes. (i.e.: "This stuff runs as root!") As part of ongoing maintenance of the Cookbooks, Opscode may add functionality for other platforms to existing cookbooks. The supported platforms will always be included in the cookbook README and metadata. It is up to the customer to read the cookbook's documentation and note the supported platforms listed in the README and the cookbook metadata. If a customer or user of a cookbook has a modification that would provide additional functionality, or extend the cookbook to an alternate platform, we'd be happy to included it - please see the next section for how to contribute that change. How do I contribute to Opscode Cookbooks?Opscode Cookbooks are maintained in the same manner as Chef and our other Open Source products. Details are available in the Developers section of this Wiki, including the How to Contribute to Opscode Cookbooks section which details the process for making an open source contribution to the cookbooks.
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